Useful Information

Other Useful Information

To be read in conjunction with our terms and conditions and the information on the website.

What is included in the price:

1. For Package Holidays this includes the return flight between the UK and appropriate overseas airport. Accommodation only includes only the accommodation booked.
2. Luggage allowance is usually between 15 and 23kgs per person and is specified at the time of booking and is displayed on your ticket documentation.
3. For packaged holidays transfers (shared or private depending on what has been booked) between your arrival airport and your accommodation*
4. Accommodation, meals as detailed on your invoice*
5. The services of our representative, host or local office*
6. UK government tax
7. Complimentary Holiday Insurance (for Peng only)

What is not included:

1. Transport between your home and departure point.
2. Holiday insurance (included with Peng)
3. Drinks with meals and en-route except those on the aircraft or where included.
4. Cost of entry visa if applicable
5. Cost of cots, food and service charges for infants
6. Local charges for safety deposit boxes, fans etc.

What extras may be shown on your invoice:

1. Flight supplements
2. Fuel supplements
3. Travel insurance if you choose ours
4. Private transfers from overseas airport to accommodation if prebooked
5. Car parking in UK if prebooked
6. Car hire if prebooked
7. Cost of entry visa if applicable.

Infants, children and extra passengers in rooms:

- Infants are charged at £30 where applicable.
- Where applicable and available we can provide travel cots at a cost depending on the destination.
- Infants do not get a seat on the aircraft unless you pay the extra person price, you will need to check with the airline regarding the use of infant seats on board.

Accommodation information

Our properties and their areas are chosen to offer you relaxing, exciting, interesting and authentic holidays depending on where you have booked to and with which of our tour operators. Some properties are more remote than others and you will experience sights and sounds of local wildlife as well as local life i.e. the sound of a mosque and local festivals.

We do our utmost to provide facilities you would expect from your holiday but do bear in mind that in the South & Eastern Mediterranean and Northern Africa and it's possible that you will experience fluctuations in water and power, especially in low season.

Please note:In the early and late season, some facilities may be reduced. In general, most building works do have to be finished by the end of May, however, this is not always the case and many owners of properties continue with their DIY throughout the season. We cannot be held responsible for any building or roadworks that are outside our control.


Room by room

Although details of our individual apartments/rooms are not listed on our website, it is sometimes possible to book a specific apartment or room and whilst our team will be happy to advise you, the choice of room(s) must be yours. We endeavour to ensure that all information provided is accurate and we take steps to minimise any errors. We would point out that some details may change, for example views may be affected by trees and building works.

Special requests

These may be made prior to travel and whilst we will endeavour to meet them, this unfortunately cannot be guaranteed. In no circumstances will requests be accepted by us to form part of our contractual obligations and we will have no liability if they are not met.

We are happy to give advice and opinions about the suitability for those with limited mobility, elderly, families etc, but we would point out that many of the resorts and properties lack the simplest facilities such as ramps and are not necessarily childproof. But if you let us know your requirements we will do our best to furnish you with as much information as possible so you can make informed choices.

Flexible Travel

We offer all the popular travel choices. If there are special arrangements or combinations that you’d like, please call. ……..

Vacation of Accommodation

It is standard international practice to let rooms from midday to midday. However times do vary. Check-in times are usually between 15:00 and 17:00, checkout times between 10:00 and 12:00 noon on the day of departure. Therefore, if you check-in immediately after a night flight this would normally count as one night's accommodation. Similarly if your return flight is at night you will normally be required to vacate your room at 12 noon prior to leaving for the airport. A late check out may be possible – depending on whether or not your room is required for another arrival that day. There is likely to be a cost for this and it should be arranged locally with the accommodation management.

Foreign Office Travel Advice

The Foreign and Commonwealth Office Travel Advice Unit may have issued information about your
destination. You are advised to check this information on BBC2 Ceefax (page 470), their website at  www.fco.gov.uk  or phone on 0845 850 2829.

Health Requirements

For up to date information to any of our destinations please check the Department of Health  http://www.dh.gov.uk/PolicyAndGuidance/HealthAdviceForTravellers/fs/en  or telephone 0207 210 4850 for the free leaflet `Health Advice for Travellers' also available from your General Practitioner and the Post Office.

Important changes to your right to holiday health care in Europe

If you are a UK resident you are entitled to free, or reduced cost, state provided healthcare when visiting a European Union (EU) country, Iceland, Leichtenstein, Norway or Switzerland. However, to be covered you will need a new European Health Insurance Card (EHIC), which you can apply for, free of charge, from your nearest Post Office. You will only need to complete one application form in order to receive EHICs for you, your spouse/partner and children. The European Health Insurance Card should be obtained in addition to your travel insurance.

The application form and the booklet "Health Advice for Travellers" can be obtained from the Post Office.

Forms are also available to download from the Department of Health's website:
www.dh.gov.uk/travellers

Passport Requirements

You should hold a valid ten year passport, ideally with at least six months left to run (essential for the United States). The UK Passport Service will be introducing a biometric passport which will be issued upon application for a new or replacement passport.

If you need to apply for a new or replacement passport, we recommend that you do so at least 12 weeks prior to your departure, although the UK Passport Office aims to make passports available at short notice. First time passport applicants over the age of 16 years may be required to attend an interview as part of the application procedure.

Children, including babies, who are not already included on a valid ten year passport, will need to have their own passport if they are to travel abroad.

It is now not possible to add or include children on British passports. Children who are already included on an existing passport may continue to travel with the passport holder until either the child reaches the age of 16, or the passport on which the child is included expires or needs to be amended. Children aged 16 and over already have to hold their own passport and are not affected by these changes. For more information on UK passport requirements please visit

http://www.ukpa.gov.uk

Visa Requirements

If you hold a non UK passport, please check with the consulate or embassy of your destination country.

Website/Brochure Accuracy

We take great care and make every effort to ensure that the information contained on our website and in our brochures is accurate. All information is given in good faith and believed correct at the time of going to press.

However, the information is compiled up to a year in advance of some of the holiday departures featured and some information may have changed by the time you come to book or take your holiday. Whilst every effort is made to ensure the accuracy of our website and
brochures, regrettably, errors do occasionally occur.

You must, therefore, ensure you check all details of your chosen holiday (including the price) with us at the time of booking. If we become aware of any material alterations to resort/area information which can reasonably be expected to affect your decision to book a holiday with us,

we will pass on this information at the time of booking. However, if any facility, service or activity mentioned in our brochure is vital to your enjoyment of the holiday, you should discuss this with us at the time of booking so that we may confirm the latest known situation.
 

Single Travellers & Under-Occupancy

Those of you who are single travellers or who wish to occupy accommodation with fewer people than the number shown on the price panel may feel that the cost per person of your holiday appears higher than it should be. The reason for this supplement is that our contract with the owners is based on a price per room while our holidays are sold per person, including flights and other elements. Therefore the per person price for a lone traveller includes the entire room cost. This applies both to single rooms in hotels and self-catering units where, for example, three people may want to occupy accommodation usually sold for four and priced accordingly.
We do not make additional or excessive profits from these sales, the prices charged merely reflect the real cost to us. In some hotels there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room.

These single rooms are often smaller and sometimes less well appointed. We do not know which room you will be given as your hotel will usually decide this shortly before you arrive.

*These may not apply for VFB’s Short Breaks, France a la Carte, Corsica, Italy and Cottage programmes.